Arrival and departure
Check-in is at 3:00 p.m. Check-out is at 12:00 noon at every property. Self check-in uses digital locks.
Stay information
The practical details, before you arrive.
Clear house information for every La Puerta Blanca stay.
Accessibility and arrival questions
Review the floor and stair details on each apartment page. Contact us before requesting a stay with any questions about an apartment or arrival route and your access needs.
Ask an access or arrival question →Children and access
Children are welcome at every property. Cribs and extra beds are not provided. Capacity and stair access vary by apartment; see the practical details on each apartment page.
Pets
One large dog or up to two small dogs are welcome without additional permission. More pets require prior host approval. The one-time pet fee is MXN 200 per stay.
Laundry
Laundry is available by request for MXN 100 per load for every apartment.
Visitors and gatherings
Visitors are welcome. Guests must respect neighbors and other guests. Disruptive or open-invite gatherings, excessive noise, and other community disturbances are not allowed. Organized events require prior written permission.
Booking terms
First send a booking request. Review availability and the full price and terms before continuing. A rental contract and the required payment steps come before final reservation confirmation. The agreement specifies available payment methods, payment dates, and cancellation and refund conditions. Review them before committing. The initial request form does not collect a payment.
Contact choices
For direct questions, message by email, WhatsApp text, or SMS text.